Customers

Klarna, the buy now, pay later (BNPL) giant, has reported a sharp increase in losses as more customers struggle to repay loans. The company’s first quarter net loss surged to $99 million—double last year’s $47 million loss—driven by a 17 percent spike in consumer credit defaults, which hit $136 million. Klarna’s BNPL model allows shoppers to split payments into installments, but it profits from fees charged to merchants and customers who miss payments.

The Federal Trade Commission (FTC) is distributing over $5 million in refunds to victims of a fraudulent credit card debt relief scheme run by ACRO Services. The company and its operators were accused of deceptive practices that misled consumers about their ability to reduce or eliminate credit card debt.

Nearly 8,000 Vornado VH2 Whole Room Heaters have been recalled in the United States due to electric shock and fire hazards, according to a notice issued by the U.S. Consumer Product Safety Commission (CPSC) on Jan. 16.

Capital One is facing backlash after a “technical issue” disrupted some customers’ access to their funds online.

Starbucks has announced a new policy requiring customers to make a purchase if they want to remain in its stores or use the restroom.

Kohl's has announced it will close 27 underperforming stores across the U.S. by April 2025, representing less than 3% of its over 1,150 locations.

Several lawsuits accuse electric company Southern California Edison (SCE) of causing the major Eaton fire in the Los Angeles area.

Walmart has issued a recall for its Great Value Family Size Chicken Broth due to packaging issues that could cause the product to spoil.

JPMorgan Chase is extending mortgage relief to customers impacted by the devastating Los Angeles wildfires, providing a financial lifeline to residents rebuilding their lives.

Macy’s has announced plans to close 66 underperforming stores this year as part of its Bold New Chapter strategy, which includes closing about 150 underproductive locations over a three-year period.