Capital One Faces Backlash After ‘Technical Issue’ Forces Users Out of Bank Services

Capital One is facing backlash after a “technical issue” disrupted some customers’ access to their funds online. The problem, which began Thursday, stems from a third-party vendor, FIS Global, which provides financial technology services, according to CNN.

The issue affected several of the bank’s services, including payment processing, deposits, and accounts for consumers, small businesses, and commercial clients.

Frustrated customers reported the outage on monitoring site Downdetector and took to social media to express their dissatisfaction. Many highlighted how the disruption impacted their ability to pay bills and buy essentials, with some criticizing Capital One’s response and pledging to switch banks. One user wrote, “You have people who have bills that need to be paid and some who even need groceries. What’s your response to that?”

The controversy comes on the heels of a separate accusation against Capital One earlier this week. ABC News reported that the bank allegedly underpaid interest to customers, costing them over $2 billion.

A spokesperson for Capital One apologized for the inconvenience and confirmed the bank is working closely with FIS Global to resolve the problem. FIS Global attributed the disruption to a power outage, stating that most transaction postings should be completed by the end of the day.

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